References
We have improved customer care for these companies. Browse through selected references.
“The system has helped us very efficiently with the distribution of incoming calls for current campaigns. It has given us confidence that every customer will be answered (served) in a timely manner. It also includes call recording, which is not as expensive as other hardware solutions. The service team guarantees short response times and quick incorporation of changes into the system.”
MultiSport | employee benefits provider
“The system allowed us to instantly inform customers using a text-to-voice translator and to post updates on the status of breakdowns and repairs on the information lines. This eliminates the lengthy recording of spoken information text. At the same time, the dispatcher can focus on resolving the emergency, whereas previously he had to answer incoming calls. This has improved our service considerably.”
VAK Beroun | owner and operator of water management assets
“Compared to our call centre competitors, we are moving in a more technical direction and one of our services is telemarketing. In the course of our existence we have tried a number of technical solutions where something was always missing to our full satisfaction. On the recommendation of our partners, we have established cooperation with 4services solutions s.r.o. and we are very satisfied.”
SDZP družstvo | integrative social enterprise
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